FREQUENTLY ASKED QUESTIONS

You can buy tickets online through our Official Webpage or Whatsapp and Instagram. You may also purchase your tickets on arrival in the ticket booth (subject to availability).

Yes, but please note that tickets are subject to availability. Please call us at +6282240000915 to check session availability.

No. Prices are fixed and remain unaffected throughout the year.

What are the accepted modes of payment? We accept Visa and Mastercard on the website. More payment options are accepted in the Ticket Booth. This includes cash in any major currencies and credit/debit cards by Visa, Mastercard, JCB, and Union Pay.

Tickets are transferable to another person, but you must inform us 24 hours in advance. Please view our complete Refund & Cancellation Policy.

No, all sales are final, and tickets sold are not refundable. Please view our complete Refund & Cancellation Policy.

Yes. Programs may be postponed or rescheduled due to severe weather. If rescheduling is no longer possible, you may transfer your ticket to another person, or have your ticket turned into a voucher for future visit.

Is it possible to reschedule my visit to BEMP? Yes. Rescheduling must be done 24 hours in advance and is subject to session availability. Alternatively, Ticket Transfer is also possible. No-shows are charged 100% of their reservation amount and no refunds.

Please approach our friendly staff at the Front Desk Counter at L2 lobby or the Cashier Counter at L1 souvenir shop.
BEMP is not liable for any loss or damage to your belongings.

Guests must arrive at the park 30 minutes prior to the scheduled session. You should be ready in your swim attire at least 10 minutes before your session begins.
Any lateness will affect your session duration as stated in our Admission T&C.

Yes, Ang Restaurant at L2 lobby is open from 11.00 to 18.00 daily. The Restaurant serves Chinese heritage cuisine, featuring authentic dimsum bites, live seafood and various beverages. Kid-friendly finger foods are available at the Poolside Lounge too.

Are there any gift shops in BEMP? Yes, there is. Traditional Balinese art & craft, official merchandise, apparels, souvenirs and photobooth can be found at the L1 exit of BEMP

You need to bring your own swim attire, goggles (if needed), and dry clothes. Fresh towels are provided to use during your visit at the park free of charge

The permitted swimming attire are full-body wetsuits, board shorts and t-shirts, bodysuits, beach bikinis and other appropriate swimwear.
Underwear, Jeans, Jackets, and anything with exposed zippers are not allowed.
For details, please refer to Our Swim Attire Policy.

In-water interaction with the dolphins will range from 30 to 35 minutes per session at most to allow enough resting time for the Dolphins.

Yes, but you do not need to. All participants of the Dolphin Interaction programs will be provided with life jackets, which are available in international sizing from S to XL. Just remember to bring extra clothes and comply with our Swim Attire Policy.

No, you do not. Our staff will always assist you through the entire experience. However, its important that you do not have a fear of water or a habit of panicking in deep waters.

Please do not apply any sunscreen lotions during your session as it will affect our water quality. If you have already applied sunscreen, you can use the showers to rinse off.

There will be one dolphin and two trainers assigned to a group per session.

How many people is in the interaction group per each session? A Discovery session takes place at either one of our two Starter Points. Each starter point will hold up to 6 people at once. Encounter sessions take place at the pool-side stage and each session holds up to 5 people at once. The capacity will ensure each guests has equal chance to participate in the programs.

Yes, age and height restrictions do apply. Please check our Admission T&Cs and Refund & Cancellation Policy before booking an interaction program. Scroll down to see our Policy for Pregnant Women, Children, and Infant participation.

For safety reasons, pregnant women are not recommended to participate in our activities. To participate, an indemnity form must be filled and signed during registration.

Our pricing identifies guests aged 4-12 as children, and 13-year-olds and above are considered adults.
Infants between 0 – 3 years old are eligible for special Child Concession pricing for the Discovery program.
Every guest aged 4 – 70 years old is covered by our public liability insurance, provided by Jasa Raharja Insurance.

Are there areas in Bali Exotic Marine Park for guests with disabilities? Yes, guests with disabilities are welcomed at the park. Kindly inform our staff so that we can assist you throughout your experience.

Outdoor and indoor shower facilities are available on-site.

Am I allowed to bring a camera? No. For the safety of our animals, all personal photography devices other than mobile phones such as DSLRs, GoPro Action Cam and drones are to be stored in the designated Table or in your vehicle. Always ask for authorization from any of our staff members before taking any footage. Professional Media Crew is exempt from this policy upon the management’s consent.
Can my friends and family take photos while I’m in a Dolphin Interaction session? No, cameras other than your smartphone is not allowed within our premise. A professional photographer will be with you during the experience to take photos. After each session, you will receive a softcopy picture of your choice FREE of charge as a souvenir. Additional photos may be purchased in the booth inside our souvenir shop.

The rescued dolphins in our habitats are classified as the Indo-Pacific Bottlenose Dolphin (Tursiops aduncus). They were entrusted to us upon rescue and our operation is approved and supervised by the Indonesian equivalent of the Natural Resources Conservation Services Department in the United States, locally known as BKSDA which is under the direct supervision of the Indonesian Ministry of Environment and Forestry.

There are multiple reasons for captivity. Firstly, it helps in research and education purposes. It allows access for undisturbed research and observation, enriching our knowledge, understanding and appreciation of these animals. Secondly, the public gets full access to observe dolphins closely with ease, serving the purpose of education. In addition, Captivity eliminates the need for long trips to the ocean and boat rides that pollutes marine ecosystems and disturbs wildlife populations. As part of our commitment as a Conservation Institution: breeding and release projects will be introduced in the near future.